Your Hospital Bill
It is very important that you have your insurance identification cards with you when you are admitted to South Baldwin Regional Medical Center. This enables us to provide proper billing, verify insurance benefits promptly and obtain pre-approval for HMO patients before receiving services.
You will be asked upon admission to pay any insurance co-pay or deductible not covered by your insurance. As a courtesy to you, the hospital will bill your insurance company. If your insurance company requests additional information from you, please respond as soon as possible. A delay in returning the requested information will also delay payment to your account. After discharge from the hospital, you will receive a monthly statement from the hospital to keep you informed of the insurance payment status. Because the insurance company's response time may vary, you may not notice the insurance payment on the initial statements.
Please keep in mind that (with the exception of HMOs) your hospitalization coverage is a contract between you and your insurance company, and we will cooperate to the fullest in expediting your claim. You are ultimately responsible for your account. Financial counselors are prepared to provide room charge amounts upon request.
Your hospital bill does not include fees for the professional services of your physician, surgeon, anesthesiologist, radiologist, pathologist, consulting physicians and emergency room physicians. You will receive separate billings for services provided by these specialists.
If you do not have insurance coverage, you must make a deposit prior to your admission (non-emergency) and have satisfactory arrangements made for payment of any balance due. The hospital accepts cash, check, money order, debit card, electronic funds transfer, MasterCard, Visa, American Express or Discover for prepayments and the estimated portion of your bill which is due on admission.
Call the Financial Counselor at 251-949-3436 or 251-949-3498 between 8:00 a.m. and 4:30 p.m., Monday through Friday. We will be happy to answer any questions you may have concerning your financial arrangements.
Insurance, Billing and Payment
For many patients and their families, a visit includes filling out unfamiliar forms and answering financial and insurance questions. A patient account representative from the business office can assist you with your insurance claims and payment of any uninsured services. In order to submit your claim, you will be expected to provide your insurance information and proper identification. Authorization or referral may be required by your insurance company and must be obtained prior to elective services. You will be asked to pay any co-pay or deductible not covered by your insurance. We will be happy to answer any questions you may have concerning your bill or financial arrangements.
Call 251-949-3400 Monday through Friday, between 8 a.m. and 4 p.m., for assistance.