Online Check-In FAQ
Q. Is my reservation time a guarantee?
A. No, it is not. The hospital will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.
Q. What does this service cost?
A. Nothing. It is absolutely free for patients.
Q. Can I use ER Check-In even if I do not have insurance? What about Medicare or Medicaid?
A. ER Check-In is free for everyone. It does not matter what insurance you have or whether you do not have any. Upon arrival, once you have received a Medical Screening Exam and are stabilized, you may be asked to arrange for payment.
Q. What if I check-in, and then start feeling a lot worse?
A. If you are feeling worse, do NOT wait for your check-in time. Go to the ER immediately. If you feel that your condition is "life-threatening", call 911 right away. Click here to see more information about what is considered a 'life threatening' emergency.
Q. When I arrive, will I see a doctor right away?
A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, or some other combination of healthcare professionals.
Q. How do I cancel and/or reschedule an appointment I scheduled online?
A. When you use the online scheduling service, you will receive an email with details, including how to cancel. Please consult that email if you need to cancel or reschedule. If you cannot locate the email, please call our office to cancel and reschedule.
Q. I checked in online, but now I cannot get there on time. Can I adjust my time?
A. When you check-in for a projected treatment time, you will receive an email that includes a cancellation link. Please consult the cancellation link in your email confirmation, which has simple instructions on how to cancel and re-check-in for another projected treatment time.
Q. If I’m a new patient, do I need to provide more information?
A. Yes, please bring a valid photo ID and your insurance card (if applicable), and arrive early to complete any necessary paperwork. If you are able to bring your records from any previous primary care providers, please do. If not, we will help facilitate that process when you arrive for your appointment.